Our offer to you
Supporting you to gain assurance
Our offer includes:
Themed deep dives into areas such as building safety engagement, the Consumer Standards, or services like voids and successions. Our practical experience means we are well placed to support.
Board or Housing Committee assurance reviews, focusing on the quality of information presented and opportunities to strengthen governance assurance.
Tenant-led assurance, including support for scrutiny activity, complaints reviews and assessing how tenant voices influence decision-making.
Helping you pre or post regulatory inspection
Our offer includes:
Regulatory readiness and recovery support, including pre-inspection health checks against the Consumer Standards, evidence reviews, and post-inspection action planning to address findings and embed learning.
Embedding regulatory improvements, leading and supporting projects to implement actions arising from regulatory judgements and ensure changes are fully embedded into everyday practice.
Creating your 'Golden Thread'
Our offer includes:
Business planning and strategic goals, working with you to develop clear, deliverable business plans and strategic goals that everyone understands and can connect to their day-to-day work.
Policy and procedural alignment, shaping clear, practical policies and procedures that support your strategic aims and are easy to apply in everyday practice.
Culture and values, creating culture change programmes based on tenant feedback and strategic objectives.
Professional coaching & mentoring
Stephen, Principal Consultant is a degree-level Coach-Mentor & offers support to:
Individuals, providing tailored one-to-one support to build confidence, capability, and leadership at every stage of development.
Groups or teams, helping to strengthen collaboration, shared ownership, and collective problem-solving in a supportive space.
Involved tenants, support for tenants in roles such as Chair or Vice Chair to confidently lead committees, manage meetings, and fulfil their responsibilities.
Meaningful tenant engagement
Our offer includes:
Practical engagement toolkits, offering step-by-step guidance for activities such as focus groups and customer journey mapping.
Themed engagement guides, helping you explore specific issues (for example damp and mould), gather feedback, and turn insight into service improvements.
Engagement strategy reviews, providing a full review of engagement strategies, structures, and supporting documentation to strengthen impact.
& Tenant, Leaseholder and Officer training.
Support for contractors
Our offer includes:
Regulatory insight and bid support, helping teams understand requirements, quality-check bids, identify improvements, and align with sector good practice.
Operative-focused training, delivering practical training that reflects regulatory expectations and the needs of social landlords.
Partnership and social value support, helping contractors strengthen partnerships, shape social value offers, and clearly communicate their value within the social housing sector.