Our offer to you

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We will work with you and all levels of your organisation to map and test what your golden thread looks like. 

This is a great tool for identifying gaps in knowledge, culture and whether your strategic ambition is translating into reality.

Across the sector, there are a mountain of strategies, policies and procedures. 

We believe it should be easier to develop such documents and our toolkits again offer templates which can be used as a baseline. This means the important decisions can take priority and meaningful engagement with tenants and leaseholders is built in from day one. 

All toolkits can be adapted to suit the needs of individual organisations.

Delivering effective engagement is essential to being a good landlord. We believe in building our knowledge bank of tenant and leaseholder experiences and our toolkits offer ready to implement consultations and activities that can be tailored to meet any specific needs. 

Topics include:

- Damp and mould

- Tackling stigma

- Estate inspections

- Complaints scrutiny

- Repairs and maintenance 

Tenant Management Organisations should be the exemplar of engagement but often agreements & ways of working need a bit of help. We can support organisations to improve performance, governance and seeking assurance. 

Contractors are key partners in enhancing resident satisfaction and meeting consumer standards. 

For Contractors who are committed to working with landlords to deliver the best possible services for their tenants and leaseholders, we can support you. Acting as a critical friend when bid writing, making suggestions about ways you could better adapt your services to meet regulatory standards and improving your social value offer so it delivers di change for the tenants and leaseholders to serve. 

Like what we are about?

If you have an issue you think we can help with, talk to us. We are ready and willing to create bespoke solutions and work with you to improve a tenant and leaseholder focused culture.